INTRODUCTION

This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us. By ordering any of our products, you agree to be bound by these terms & conditions. By placing an order at Monolit, you warrant that you are at least 18 years old (or have parents’ permission to buy from us) and accept these terms & conditions, which shall apply to all orders placed, or to be placed, at Monolit for the sale and supply of any products. None of these terms & conditions affects your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.

These general terms & conditions have been prepared for online purchases of goods and the EU General Data Protection Regulation (GDPR) are applied to them.

If you do not get an answer to what you are wondering about, you can see our customer care section with questions and answers (FAQ) on the website or contact customer service and we will help you.


TERMS & CONDITIONS IN SHORT

By ordering any of our products, you agree to be bound by these terms & conditions.

  • By placing an order at Monolit, you warrant that you are at least 18 years old or have parents’ permission to buy from us.
  • We only ship to Sweden, Norway, Denmark, Finland, Belgium, Netherlands, Ireland, Germany, France, Spain, Poland, Greece, Estonia, Lithuania and Latvia.
  • You have a 30-day right to return and change of mind return.
  • All personal information you provide us or that we obtain will be handled by KMP Online AB as responsible for the personal information.
  • Events outside our control shall be considered force majeure.
  • The price of the product is what is displayed in the online store on the date you place the order.
  • Shipping costs and payment fees are recognized before confirming the purchase.
  • Normal delivery time is 1-7 weekdays, depending on where you live. There may be longer delivery times during promotions and sales.
  • We use Adyen for payments which means that you can pay for your purchase with a payment card (Visa, MasterCard). Card information is transmitted over secure SSL encryption and is not stored by us.
  • Monolit reserves the right to amend any information without prior notice.
  • Remember you can always reach us at info@monolitsports.com.

THE AGREEMENT

When making an order at monolitsports.com you enter into a purchase agreement with:

Company: KMP Online AB

Address: Textilgatan 43, 120 30 Stockholm, Sweden

Org. number: 559069-5945

Email: info@monolitsports.com

KMP Online AB is part of MnO International AB (556497-9457).

When an order is placed, an order receipt is automatically sent by e-mail to the e-mail address you entered at the checkout. The order receipt contains information about your order, contact details, products and prices. If something is wrong with the order, you should contact us as soon as possible via e-mail info@monolitsports.com.

Monolit reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. We reserve the right not to be able to make delivery in cases where goods are out of stock, or stock has been incorrect. Monolit shall also notify the customer of equivalent replacement products if available.

We do not enter into agreements with minors (under 18 years of age) without the parent’s approval. We only ship to Sweden, Norway, Denmark, Finland, Belgium, Netherlands, Ireland, Germany, France, Spain, Poland, Greece, Estonia, Lithuania and Latvia.


PRODUCT INFORMATION

We reserve the right to make typing errors on this website. We cannot guarantee that the images reflect the exact appearance of the products as a certain colour difference may occur depending on the screen, photo quality and resolution. All image information should be considered as illustrations and cannot be guaranteed to reflect the product’s exact appearance and properties.


PAYMENTS

All products remain Monolit’ property until full payment is made. All transfers conducted through Monolit are handled and transacted through third party dedicated gateways to guarantee your protection. Please read the terms & conditions for the payment gateway chosen for the transaction, as they are responsible for the transactions made.

This website uses SSL (Secure Socket Layer) which is a protocol for secure data transfer. SSL uses digital certificates to control the sender and receiver of the data transmission.

Monolitsports.com offers card payments via Adyen with the following payment cards: VISA and MasterCard. There will be no additional processing fees for card payments. The card number, card validity, CVC2 / CVV2 code and for each card a so-called 3D Secure code must be specified. By entering information in the checkout and by making a purchase on Monolit you accept these terms & conditions.

Your transaction will be completed in a PCI DSS certified payment gateway, where your card information is encrypted. Card information is not stored by us after the transaction has been completed.

If you have ordered several items and one or more of the items are sold out, we only charge the amount for the items sent. The amount will be reserved on your card before the money is charged. The amount will only be charged from your card once your order has been packed and shipped.


PRICES

We reserve the right to make typos and technical problems in connection with orders and price indications and reserve the right to terminate purchase agreements for incorrect orders and prices.

All prices on monolitsports.com are in local currency and include local VAT. The total cost the customer must pay, including all fees, are stated in the checkout before the order is completed.

DISCOUNT CODES

Discount codes are time-limited and usually only valid for one purchase and cannot be combined with other offers or codes. You can add your discount code at the checkout. Please check that the price is correct before you complete your purchase. We reserve the right to cancel a purchase in the event of misuse or improper use of a discount code. When returning products, it is not possible to receive a cash payment of a discount code and the discount cannot be refunded nor reused.


PROMOTIONS

Promotions on monolitsports.com are time-limited and final prices are shown on site and in checkout before placing your order. We reserve the right to not be able to make delivery in cases where goods are out of stock, or if the current stock information has been incorrect. The promotion can be extended or changed at Monolit discretion and in most cases cannot be combined with other discounts or offers.


DELIVERIES

We use Postnord, Bring and DHL for deliveries. When your order is sent from our warehouse, an e-mail with shipping confirmation will be sent to the given e-mail address containing the delivery method and tracking number. The order should then reach you within 1-7 working days, depending on where you live. The order will be sent to your nearest post office or pickup locker. You will receive a notification by SMS or e-mail for the collection of your package.

If you have not received your delivery within 7 working days, we ask you to contact our customer service at info@monolitsports.com. During long weekends and campaigns your order may take a few extra days. We cannot guarantee delivery time frames will be met but will do our best.

Please read more about our deliveries here (https://www.monolitsports.com/se/faq/#shipping-and-tracking).

 

Transport damage

We take responsibility for products that are damaged or lost during the delivery to you. If you discover that the product you receive is damaged in transport, you must make a complaint as soon as possible. We recommend that you report any transport damage directly to the postal agent when collecting your package. Please also contact our customer service at info@monolitsports.com and include your order number, pictures of the damage. Keep postal and product packaging intact.


RETURNS OR CHANGE OF GOODS

In short:

  • You can return the product within 30 days of delivery.
  • The product must be in new condition with tags attached.
  • If you want to switch to another size, please return the original for a refund and order a replacement.
  • If you got the wrong item or is it damaged, please contact us and we’ll sort it out.

 

If you’re not completely satisfied with your purchase – return the products within 30 days. Fill out the return form included in the package and send it together with the purchased items.

You as a customer have the right to try on and examine the product at home. Returned items must be in new condition with original packaging, accessories and tags. Please avoid wearing perfume or deodorant that could leave marks or scents on the product while trying it on. The product must be in the same condition as you received it, so it could be sold again. We won’t be able to accept the return where these instructions have not been followed.

If the quality of the product has been affected as a result of you as a customer having handled it more than is necessary, we have the right to deduct the refund corresponding to the depreciation of the product.

 

RETURNING A PACKAGE

A delivery note with return information and a return shipping label is included in the package together with your products.  Simply fill out the included form and put it in the package together with the product you are going to return and place the return shipping label on the package. Please use the same bag in which you received the order, as it can be resealed to minimize environmental impact. You have 30 days to return your order to us and keep in mind to always ask for a receipt of proof after dropping off your parcel at a checkpoint.

If you by any chance didn’t receive a return shipping label or return note in your package, please contact customer service and we will help you. We do not stand accountable if you as a customer decide to NOT use the return shipping label that was made by us when returning your package.

Note: For international orders outside of Sweden, Denmark and Norway, please keep in mind that you can only drop off your return at a checkpoint that provides DHL EXPRESS.

Upon approved return, a refund will be made as soon as possible. Refund will be paid to the same payment method you used during its’ purchase.

If you want to change the size, please fill out the return note that was sent in the package together with your products, as with all returns. Please place a new order with the preferred product.

Items purchased from another retailer are not eligible to be returned to us. These must be returned to the place of purchase.

 

RETURNING A PACKAGE FROM NORWAY

A delivery note with return information is included in the package together with your products. Fill out your details and put them in the package together with the product you are going to return. Before sending back the product, please contact us by e-mail at info@monolitsports.com and state the order number and which items are to be returned, what size and number of items to be returned. After that, we will send you a return shipping label via e-mail which you can print out and then place the return shipping label on top of the package and drop it off by the Bring checkpoint.

 

FAULTY ITEM

The right of complaint applies to production defects of goods and not defects caused by normal wear and tear. A complaint must be made as soon as possible after the defect has been discovered and according to the law, you have the opportunity to complain about an item for up to 2 years after purchase.

If the product is faulty, please contact us by e-mail at info@monolitsports.com and include the order number, which item it is, pictures, and a short description explaining the fault and we will get back to you as soon as possible. We will answer you before you send the item to us. If the complaint is approved, we will send you further instructions via e-mail.


PRIVACY POLICY

INTRODUCTION

We respect your privacy and are committed to protecting your personal information. We are bound by the General Data Protection Regulation (GDPR). KMP Online AB 559069-5945, (the ”Company”) operates within the market of mail order and e-commerce (the ”Service”). The Company is the data controller for certain processing made regarding your personal data in connection with:

You as a customer is provided with the Service;

You as a supplier, or representative of these, enter into cooperation with the Company; and

You apply for a position at the Company.

The Company is responsible for ensuring that all personal data is processed correctly and in accordance with applicable data protection legislation.

This privacy policy (hereinafter referred to as the ”Privacy Policy”) describes the Company’s processing of your personal data and has the purpose of assuring you that the Company is processing your information in accordance with applicable data protection legislation.

Personal data means all types of information that may, directly or indirectly, be associated with a living natural person. Within the scope of the Company’s activities, there may occur personal data relating to, e.g., given names and surnames, personal ID numbers, telephone numbers, addresses, postal codes, e-mail addresses, etc. (hereinafter collectively referred to as ”Personal Data”).

If you cannot find answers to your questions, please contact the Company. Information on how to contact the Company may be found under the heading “Contact Information” below.

 

COOKIES

When you visit monolitsports.com, we and/or third parties may place cookies on your browser to better understand customer behaviour. We and/or third parties may use this information to optimize our site and place ads. Please read more about our cookies in the Cookie Policy section below.

 

PROCESSING OF PERSONAL DATA

In this section, we describe how we process your Personal Data more in detail.

 

A) Purpose: Processing orders from customers.

Type of processing: This includes processing for delivery (including notifications and contacts concerning the delivery), processing of orders from customers, identifying customers, processing payment and processing complaints and warranty claims.

Categories of personal data: Name, social security number, contact information (such as e-mail address and phone number), payment information, purchase information (i.e. which product has been ordered or whether the product should be delivered to another address).

Categories of data subjects: Customers.

Source: Customer.

Lawful basis: Completion of order. This gathering of your personal data is required in order for us to be able to fulfil our commitments as agreed. If the information is not provided, our commitments cannot be fulfilled and we may terminate the agreement.

Automated decision making: This processing does not mean that decisions will be made based on automated processing of personal data.

Data retention: Until the agreement has been performed (including delivery and payment) and for a time of up to 36 months thereafter with the purpose of processing complaints or warranty claims.

 

B) Purpose: To fulfil the company’s legal obligations regarding the purchase of goods or services.

Type of processing: This includes the necessary processing for fulfilling the company’s legal obligations according to law, court rulings (e.g. the Book-keeping Act) or decisions by authorities.

Categories of personal data: Name, social security number, contact information, payment history, payment information.

Categories of data subjects: Customers.

Source: Customer.

Lawful basis: Legal obligation.

Automated decision making: This processing does not imply that decisions will be made based on automated processing of personal data.

Data retention: Until the purchase had been completed (including delivery and payment) and for a time of up to 7 years thereafter.

 

C) Purpose: Processing customer service matters.

Type of processing: The processing includes communication and answers to potential questions related to customer service (by phone or in digital channels, including social media), identifying the customer and investigation of potential complaints.

Categories of personal data: Name, social security number, contact information, correspondence with the customer or customer’s representative. Information on purchase time, potential defects/complaints.

Categories of data subjects: Customers.

Source: Customer.

Lawful basis: Legitimate interest. The processing is necessary to meet ours and the data subject’s legitimate interest in processing information regarding customer service matters.

Automated decision making: This processing does not imply that decisions will be made based on automated processing of personal data.

Data retention: Until the customer service matter has been settled.

 

D) Purpose: Marketing.

Type of processing: This includes e.g. marketing mailings regarding our products and services via e-mail and by post.

Categories of personal data: Name, contact information.

Categories of data subjects: Customers, potential customers.

Source: Customer or representatives of customers, potential customers.

Lawful basis: Consent and legitimate interest. The processing is necessary to cater to our interest in marketing our products and services.

Automated decision making: This processing does not imply that decisions will be made based on the automatic processing of personal data.

Data retention: One year from the last contact. Longer after consent.

 

Suppliers

Purpose: In order to communicate with contact persons for suppliers and partners.

Type of processing: This includes e.g. processing deliveries and cooperation as well as providing an organizational chart and telephone list to collaborate internally within the company. Supplier directory for easier access to contact information.

Categories of personal data: Name, contact information.

Categories of data subjects: Suppliers and their representatives.

Source: From suppliers.

Lawful basis: Legitimate interest. The company has a legitimate interest in processing the personal data necessary to communicate with contact persons for suppliers and partners.

Automated decision making: This processing does not imply that decisions will be made based on automated processing of personal data.

Data retention: Until we have received information that the contact person has quit or changed contact information, or for as long as the contractual relationship remains.

 

Job seekers

Purpose: In order to administer a recruitment process.

Type of processing: This includes e.g. to review the application or to communicate with the applicant.

Categories of personal data: Name, social security number, contact information, proof of identity, information on jobseeker’s performances and prior work experience.

Categories of data subjects: Jobseekers.

Source: Jobseeker and jobseeker’s employer.

Lawful basis: Until the position is appointed: completion of the agreement. After the position has been appointed: legitimate interest (or consent).

Automated decision making: This processing does not imply that decisions will be made based on automated processing of personal data.

Data retention: Up to two years from when the position was appointed. Following the completed recruitment process, the information is filed in order to be used at a potential appeal of the recruitment in accordance with e.g. non-discrimination legislation. When there is no longer a possibility to appeal, the information will be destroyed unless there is consent to continued processing.

 

RECIPIENTS OF PERSONAL DATA AND TRANSFERS TO COUNTRIES OUTSIDE THE EU/EEA

In our capacity as Personal Data Controller, we may assign the processing specified above to a partner or supplier. Such processing will not be done for other purposes than what is described above. Some partners and suppliers may have parts of their businesses in countries outside of the EU/EEA (so-called Third Countries). Transfer of Personal Data will only be made to such countries that offer an adequate level of data protection, as decided by the EU Commission, or if the supplier has a legally binding and enforceable instrument that guarantees the safety of the Personal Data.

You can be assured that we will not share or sell personal information to third parties for marketing purposes. We mainly use partners and third parties within the EU / EEA area to process and store the information.

Please note that our webshop may contain links to external web pages. We are not responsible for the privacy policy or processing of your personal data on any external websites. We recommend that you read the privacy policy that applies to the specific website.

 

DATA PROCESSING RULES

We process your personal information in compliance with the General Data Protection Regulation. In accordance with GDPR, the personal data shall be:

a) processed lawfully, fairly and in a transparent manner.

b) collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes.

c) adequate, relevant and limited to what is necessary in relation to the purposes for which it is processed.

d) accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that is inaccurate, having regard to the purposes for which they are processed, is erased or rectified without delay.

(e) kept in a form that permits identification for no longer than is necessary for the purposes for which the personal data is processed.

(f) processed in a manner that ensures appropriate security of the personal data, including protection against unauthorized or unlawful processing and accidental loss, destruction or damage, using appropriate technical or organizational measures.

 

YOUR RIGHTS AS DATA SUBJECT

You have the right to:

 

Request information about what type of Personal Data we process, and you may request a copy of these (extract from registry);

Have incorrect Personal Data corrected and, under certain circumstances, ask us to erase your Personal Data;

Have your personal data transferred to another controller (right to data portability);

Withdraw your consent to the processing of your Personal Data; and

Object against the processing of certain Personal Data and request that the processing of your Personal Data be limited.

If you are unhappy with the way we process your Personal Data, you may file a complaint with the Data Inspection Board, which is the supervisory authority.

 

See contact information for asserting your rights under ”Privacy Disclaimer and Contact Information”. However, please note that such limitation or deletion of your Personal Data may result in the Company not being able to provide the Service.

 

PERSONAL DATA PROTECTION

The Company has undertaken appropriate technical and organizational measures in order to protect Personal Data against loss, abuse, unauthorized access, disclosure, alteration and destruction. The Company’s employees, subcontractors and its suppliers are bound by confidentiality agreements and are obligated to follow the Company’s rules for information and IT security, this Privacy Policy and other internal rules which further regulate the processing of Personal Data.

 

AMENDMENTS TO THIS PRIVACY POLICY

The Company retains the right to revise this Privacy Policy from time to time. The date of the latest amendment is indicated at the end of this Privacy Policy. If the Company amends this Privacy Policy, the Company will publish these amendments at www.monolitsports.com. You are therefore recommended to regularly review this Privacy Policy in order to be updated on any amendments. If this Privacy Policy is substantially amended compared to what was stated when the Company obtained your consent, the Company will notify you of these amendments and, if necessary, obtain new consent to the Company’s processing of your Personal Data.

 

CONTACT INFORMATION

If you have any questions regarding the Privacy Policy or our processing, please contact us by e-mail: info@monolitsports.com or by post: KMP Online AB, Textilgatan 43, 120 30 Stockholm, Sweden.

 

KMP Online AB, reg. no. 559069-5945

+46 (0)8 587 916 00

KMP Online AB is part of MnO International AB (556497-9457)

 

The Privacy Policy was last updated November 2021


Monolit (”us”, ”we”, or ”our”) uses cookies on the www.monolitsports.com website (the ”Service”). By using the Service, you consent to the use of cookies.

 

Our Cookie Policy explains what cookies are, how we use cookies, how third parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.

Please read this Cookie Policy carefully, as you are considered to have accepted our cookies when you clicked the ”OK” button on the cookie pop-up window that appears at the bottom of the page. If you do not agree to our Cookie Policy, please stop using this website immediately.

 

INFORMATION ABOUT US

This website is owned and operated by KMP Online AB (559069-5945). KMP Online AB is part of MnO International AB (556497-9457). We can be contacted at info@monolitsports.com.

 

WHAT ARE COOKIES

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use them and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ’break’ certain elements of the site’s functionality.

 

HOW WE USE COOKIES

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

 

DISABLING COOKIES

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies.

 

THE COOKIES WE SET

Cookies related to email marketing

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

 

Session cookies

Used only while you use our online store and are automatically deleted from your computer when you close your browser.

 

Country

Sets the country from which the customer is accessing the site to a custom session variable.

 

Orders processing related cookies

This site offers e-commerce or payment solutions and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

 

THIRD-PARTY COOKIES

In some special cases, we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

 

For marketing purposes and analysis

This site uses third-party cookies to provide you with relevant offers and advertisements in channels outside this website. Third-party actors we use are; Google Analytics, Google Ads and Facebook.

 

This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see Google Analytics Terms of Service and Privacy Policy.

This site also uses Google Ads conversion tracking cookies for ads provided by Google Ads and Facebook conversion tracking cookies for ads provided by Facebook.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features, these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

As we sell products it’s important for us to understand statistics about how many of the visitors to our site make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

 

CHANGES TO THIS COOKIE POLICY

The Company retains the right to revise this Cookie Policy from time to time. If the Company amends this Privacy Policy, the Company will publish these amendments at www.monolitsports.com. You are therefore recommended to regularly review this Cookie Policy in order to be updated on any amendments.

In the event of any conflict between the current version of this Cookie Policy and any previous versions, the current version will apply unless otherwise expressly stated.

 

FURTHER INFORMATION ON COOKIES

If you have any questions regarding how we use cookies, please contact us at info@monolitsports.com.


INTELLECTUAL PROPERTY RIGHTS

All content on this website is either owned, controlled or licensed to Monolit. We reserve all intellectual property rights and copyright on this website. Nothing in these Terms and Conditions gives you the right to use any of our materials on this website.


FORCE MAJEURE

Events outside Monolit’s control, which is not reasonably foreseeable, shall be considered force majeure, meaning that Monolit is released from Monolit’s obligations to fulfil contractual agreements. Examples of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, bans, etc.


CONFLICT RESOLUTION

In the event of a dispute, we follow Swedish law. If you want to complain about your purchase, please contact customer service via e-mail info@monolitsports.com.

In the event that we do not succeed in finding a solution, you can use the European Commission’s online complaints portal. This is particularly relevant if you are a consumer residing in another EU country. The complaint is submitted via https://ec.europa.eu/consumers/odr.


CONTACT

We reserve the right to update these terms & conditions at any time. These terms & conditions are always available on this website and can be saved via these pages.

Remember you can always reach us at info@monolitsports.com if you have any questions.

 

Last updated: 2021-11-04