QUESTIONS REGARDING YOUR ORDER
For questions about your order, you are very welcome to send an email to firstname.lastname@example.org and we will answer you as soon as possible. During sale periods the handling time may take a little bit longer, but we always do our best to help you.
If you are a retailer or wholesaler interested in carrying any of our products, please contact email@example.com.
BUSINESS RELATED INQUIRIES
For business related queries, please send an email to firstname.lastname@example.org.
GENERAL AND ABOUT MONOLIT SPORTS
The man behind Monolit is Dieter Bergmann. He makes a living as a pilot, but he is also an inventor and a motorcycle enthusiast. He has, among other things, built one of the world’s lightest motorcycles – with carbon fiber. The story of Monolit started when his son Oskar was having problems with eczema from conventional shin guards. Dieter realized that he could apply his expertise in composite materials to create a much improved shin guard, one that was lighter and stronger, as well as providing better ventilation.
- Monolit is made from carbon fiber and, unlike conventional shin guards, spreads the force from an impact over the entire protection area, which means you can engage in some serious tackling without worries.
- Our shin guards cool down your legs. This is done by means of a minimal contact surface and through ventilation that carries away humidity and heat. Better cooling means less energy wasted and more stamina. Your shins will be eternally grateful to us.
- The protective edge of the shin guard is shock absorbing and has also been developed for optimal fit, for increased ventilation, and for reducing bacterial growth. The unique construction helps you avoid build-up of sweat, unpleasant odors, and the risk of eczema.
- Monolit is one of the lightest shin guards in the world. The unique material and design has enabled us to bring the weight down below 40 grams per shin guard. Spread over an entire match, this can spare you a ton of extra weight. We can promise you that less weight will give you more speed and stamina in a match.
- Monolit shin guards are designed to do their job just as well on your left as on your right leg. You can strap them on quickly without having to think about which one goes where. We call it Equilateral Fit.
- Monolit is made from carbon fiber composite, a mixture of carbon fiber and epoxy, resulting in a remarkably tough and light construction.
What payment options do I have?
All prices on the website are in local currency and include local VAT. We offer payments through Adyen Checkout by Visa and MasterCard.
How do I know if my order is registered?
An email will be sent automatically to the email address you provided when ordering. If there is a problem with your order, our customer service will contact you.
Can I cancel my order once it has been placed?
You can send an e-mail to our customer service at email@example.com if you wish to cancel the order. If your order is packed and sent, we can unfortunately not cancel the order. You can then use the right of withdrawal when you receive the shipment. See the points below regarding returns and exchange.
I have questions about ordering in the web shop. Where can I get answers?
Please send an e-mail to us at firstname.lastname@example.org. You will receive an answer within 24-48 hours on weekdays (Monday-Friday).
SHIPPING AND TRACKING
Which countries do you ship to?
We ship to Sweden, Norway, Denmark, Finland, Belgium, Netherlands, Ireland, Germany, France, Spain, Poland, Greece, Estonia, Lithuania and Latvia.
If it is not possible for you to add the item into the shopping bag, it might be because we do not ship to your market. Please contact customer service at info@monolitsports to find out.
How much is the freight cost?
We have free freight to all countries that we ship to.
What delivery times do you have?
SWEDEN, DENMARK, GERMANY
All our products are safely and quickly shipped with Postnord. Orders are processed Monday through Friday, 8 AM to 3 PM CEST, excluding major holidays, and are usually shipped 1-2 working days from when an order is placed. Please allow a minimum of 1-4 working days until delivery. The tracking number will be sent to you by email.
All our products are safely and quickly shipped with Bring. Orders to Norway are processed on Tuesdays and Fridays. Your order has to be received by us before Monday at 11 a.m. to be included in Tuesday’s shipping, or Thursday at 11 a.m. to be included in Friday’s shipping. Excluding major holidays!
When the order has been sent from our warehouse, an e-mail with delivery confirmation will be sent to your specified e-mail address. The package should reach you within 4-7 working days, depending on where you live in Norway. If you haven’t received the delivery within 7 working days, please contact our customer service at email@example.com. We can’t guarantee delivery within the specified time, but we do our best.
All our products are safely and quickly shipped with DHL. Orders are processed Monday through Friday, 8 AM to 3 PM CEST, excluding major holidays, and are usually shipped 1-2 working days from when an order is placed. Delivery time is usually 4-7 working days but may differ depending on the country of destination. The tracking number will be sent to you by email. If you haven’t gotten an email within 4 working days from the time you placed your order please contact firstname.lastname@example.org.
What if my shipment has been damaged?
It shouldn’t happen but sadly sometimes packages are lost, stolen, or damaged and if it does happen to your order, please contact the transport company and our customer support at email@example.com.
How do I track my order?
Once we have dispatched the order from the warehouse, you will receive a shipping confirmation email containing the tracking number. To track your order, paste your order number here:
SWEDEN, DENMARK, GERMANY: https://www.postnord.se/en/our-tools/track-and-trace
RETURNS AND EXCHANGES
The short version of our return policy
- You can return the product within 30 days of delivery.
- The product must be in new condition with tags attached.
- Want to switch to another size? Return the original for a refund and order a replacement.
- Did you get the wrong item or is it damaged? Contact us and we’ll sort it out
How much is the return cost?
We have free returns. A prepaid return shipping label is included in the package together with your products, please follow the instructions that are included in the package when you make a return.
How can I return a product?
If you’re not completely satisfied with your purchase – return the products within 30 days. A delivery note with return information and a return shipping label are included in the package together with your products. Fill out your details and put it in the package together with the item you are going to return and place the return shipping label on the package. Please use the same bag in which you received the products, as it can be resealed and thus minimize the environmental impact. If you live in Norway, please see answer further below.
Keep in mind to always ask for a receipt of proof after dropping off your return at a checkpoint.
Returned items must be in new condition with original packaging and tags. Please avoid wearing perfume or deodorant that could leave marks or scent on the product while trying it on. We won’t be able to accept the return where these instructions have not been followed.
How can I return a product from Norway?
A delivery note with return information is included in the package together with your products. Fill out your details and put them in the package together with the product you are going to return. Before sending back the product, please contact us by e-mail at firstname.lastname@example.org and state the order number and which items are to be returned, what size and number of items to be returned. After that, we will send you a return shipping label via e-mail which you can print out and then place the return shipping label on top of the package and drop it off by the Bring checkpoint.
What do I do if I did not receive a prepaid return shipping label or return note?
If you by chance did not receive a return shipping label or return note in your package, please contact customer service and we will help you. We do not stand accountable if you as a customer decide to NOT use the return shipping label made by us when returning your package. Products returned by cash on delivery are not approved by us.
Upon approved return, a refund will be made as soon as possible. Refund will be paid to the same payment method you used for purchase.
When will my return be refunded?
We will process your refund as soon as we have received and inspected your return. You will receive an email confirming that your return has been processed. The funds will appear in the original account used to make the purchase. It generally takes between 2-5 weekdays until the return is refunded.
Want to switch to another size?
Fill out the form included in the package as with any return and place a new order with the preferred item.
What if I have received a faulty item?
If the product is faulty, please contact us by e-mail at email@example.com and include the order number, pictures, and a short description explaining the fault and we will get back to you as soon as possible. We will send out a new return label for you to use if your reclaim gets approved.
We do not approve products that are damaged as a result of daily use or products not purchased at our web shop.
TERMS AND CONDITIONS