GENERAL AND ABOUT MONOLIT SPORTS
Our shin guards cool down your legs. This is done by means of a minimal contact surface and through ventilation that carries away humidity and heat. Better cooling means less energy wasted and more stamina. Your shins will be eternally grateful to us.
The protective edge of the shin guard is shock absorbing and has also been developed for optimal fit, for increased ventilation, and for reducing bacterial growth. The unique construction helps you avoid build-up of sweat, unpleasant odors, and the risk of eczema.
Monolit is one of the lightest shin guards in the world. The unique material and design has enabled us to bring the weight down below 40 grams per shin guard. Spread over an entire match, this can spare you a ton of extra weight. We can promise you that less weight will give you more speed and stamina in a match.
Monolit shin guards are designed to do their job just as well on your left as on your right leg. You can strap them on quickly without having to think about which one goes where. We call it Equilateral Fit.
Monolit is made from carbon fiber composite, a mixture of carbon fiber and epoxy, resulting in a remarkably tough and light construction.
What payment options do I have?
How do I know if my order is registered?
Can I cancel my order once it has been placed?
I have questions about ordering in the web shop. Where can I get answers?
Do I have to pay customs duties for an order made to Norway?
SHIPPING AND TRACKING
Which countries do you ship to?
How much is the freight cost?
What delivery times do you have?
All our products are safely and quickly shipped with Postnord. Orders are processed Monday through Friday, 8 AM to 3 PM CEST, excluding major holidays, and are usually shipped 1-2 working days from when an order is placed. Delivery time is usually 1-7 working days but may differ depending on the country of destination. The tracking number will be sent to you by email. If you haven’t gotten an email within 4 working days from the time you placed your order please contact email@example.com.
All our products are safely and quickly shipped with Bring. Orders to Norway are processed on Tuesdays and Fridays. Your order has to be received by us before Monday at 11 a.m. to be included in Tuesday’s shipping, or Thursday at 11 a.m. to be included in Friday’s shipping. Excluding major holidays! When the order has been sent from our warehouse, an e-mail with delivery confirmation will be sent to your specified e-mail address. The package should reach you within 4-7 working days, depending on where you live in Norway. If you haven’t received the delivery within 7 working days, please contact our customer service at firstname.lastname@example.org. We can’t guarantee delivery within the specified time, but we do our best. Please keep in mind that your tracking number is only updated after the shipment has arrived at Bring's terminal in Oslo, Norway.
Can I choose home delivery in Norway?
57 NOK when ordering the redirection the same day you receive the message. 89 NOK when ordering the redirection after this. 42 NOK for each additional package sent together from the same sender.
What if my shipment has been damaged?
Via Postnord: If you discover that the item you receive is damaged in transport, or if you discover that an item is missing due to packaging damaged in transport, you must make a complaint within 24 hours of receiving the package if it is a visible damage. It is therefore important that you check your shipment when receiving it so that it is not damaged in transport. Please make a complaint no later than 24 hours after receiving the package directly via Postnord's website https://portal.postnord.com/claimspublic/. Then contact our customer service at email@example.com and enter your case number that you received via Postnord's website to us, and we will take your case further with Postnord. Please keep postal and product packaging in the event of transport damage.
Via Bring (Norway only): If you discover that the item you receive is damaged during transport, you must make a complaint as soon as possible. It is important that you check your shipment when receiving it to detect any transport damage. You must report any transport damage directly to the delivery point or to the post driver, so that they can register that the package has been damaged during transport. Then contact our customer service at firstname.lastname@example.org tell us what has happened, which products are missing or damaged and take pictures and we will take it further with Bring. Please keep postal and product packaging in the event of transport damage.
How do I track my order?
NORWAY: https://sporing.bring.no/sporing/. Please keep in mind that your tracking number is only updated after the shipment has arrived at Bring's terminal in Oslo, Norway.
RETURNS AND EXCHANGES
The short version of our return policy:
You can return the product within 30 days of delivery.
The product must be in new condition with the tags attached.
Want to change to another size? Return the product for a refund and order a new one.
Did you get the wrong item or is it damaged? Contact us and we'll sort it out.
How much is the return cost?
How can I return a product?
A delivery note with return information and a return shipping label are included in the package together with your products. Fill out your details and put it in the package together with the item you are going to return and place the return shipping label on the package. Please use the same bag in which you received the products, as it can be resealed and thus minimize the environmental impact. If you live in Norway, please see answer further below.
Note: For returns please keep in mind that you can only drop off your return at a checkpoint that provides Postnord. Please always ask for a receipt of proof after dropping off your return at a checkpoint. Returned items must be in new condition with original packaging and tags. Please avoid wearing perfume or deodorant that could leave marks or scent on the product while trying it on. We won’t be able to accept the return where these instructions have not been followed.
How can I return a product from Norway?
What do I do if I did not receive a prepaid return shipping label or return note?
When will my return be refunded?
The refund will be made to the same payment method you used for the original order. It generally takes between 2-5 working days until the money is refunded. If you have chosen to pay by invoice, we recommend that you pay the invoice or contact Klarna to extend the payment time, to avoid the risk of unnecessary reminder fees.
Sometimes a return can be registered in different batches and it then takes up to 48 hours before your return is fully completed. In this case, you may receive two or more return confirmations.